SPOKANE, Wash. – The Spokane Regional Health District (SRHD) addressed what issues the CHAS Health COVID-19 vaccination online registration website had as it launched Wednesday at 9 a.m.
On background, the website was supposed to let people make appointments to get the COVID-19 vaccine at the Spokane Arena. Even though CHAS Health told KHQ that extra infrastructure was put in place to prevent the website from crashing, the website crashed just as it went live at 9 a.m.
People have called KHQ and said that the following things have happened:
They aren’t able to get on the website at allThe website times out and shows a 503 errorThe are able to get through some steps, but it boots them out and loses their progressThey were on the phone with CHAS and then got disconnected and never received a call back
CHAS Health also provided KHQ with a phone line that people could call and make an appointment before the Washington State Department of Health’s helpline goes live on Friday.
Chief Administrative Officer Kelley Charvet with CHAS Health said that the high volume of people trying to access the phone line and website caused difficulties. She said they’re working actively to reopen the website and that it’s expected to be working again at 10:30 a.m.
“As was stated previously, we are ready to vaccinate as many people in our region as we possibly can,” Charvet said.
SRHD Interim Health Officer Dr. Francisco Velazquez and Charvet both said vaccine distribution is really dependent on supply.
Dr. Francisco Velazquez, SRHS Interim Health Officer said “please, if you can get immunized.”
GOALS FOR MASS VACCINATION CLINIC:
The site will be open Monday through Friday from 9 a.m. until 5 p.m. It’ll be open on Saturday and Sunday from 9 a.m. to 3 p.m.
To get your appointment, fill out the Phase Finder tool, print/screenshot that and then visit the site and follow the steps. CHAS Health recommends that you check in with your primary care provider first.
