SPOKANE, Wash. – Many flyers at Spokane International Airport continued to experience significant delays Tuesday while Delta Airlines continues to be affected by the CrowdStrike global glitch.
The software update from CrowdStrike crashed the computers of hundreds of international companies, but the most visible impact was to air travel, especially, Delta’s operations.
On Monday alone, Delta canceled more than 1,000 flights.
The problems with CrowdStrike have left tens of thousands of Delta customers stranded and unable to go home.
Frequent Delta flyer, Daniel Foucachon, made it back home to Spokane after coming from Charleston, South Carolina.
“On the way back, I was delayed five different times. Delayed in Charleston twice and then three times in Atlanta with a flight that was delayed until 11 p.m. [It] was supposed to leave at 8 p.m. I did make it back! But everywhere around me, there were people with horror stories far worse than mine,” Foucachon said.
Tuesday, Spokane International Airport’s Delta customer service desk had crowds of people lined up seeking assistance.
“I was supposed to fly out of here on Sunday, back to my home in Minnesota. I was here over the weekend for a wedding. When I was coming to the airport, the flight got cancelled, so I was able to just stay with my friends. I was gonna be re-booked for yesterday, but that didn’t work out. So, then they re-booked me for today. And now, I’m waiting in line to check in for my flight, which has already been delayed,” Richard Beck, a Delta customer standing in the customer service desk line, said.
McKenna Touchton and her young daughter were also in the customer service desk line Tuesday, as they have been trying to get home to Pennsylvania after visiting family in North Idaho.
“This flight was supposed to leave at noon, and now, it’s delayed until 3:30, which means we missed our connecting flight. And, our airport that we live by is a one-way, one flight airport,” Touchton said.
In a statement sent to NonStop Local, Delta said they have extended travel waivers for customers with travel booked from July 19 through July 28, which allows customers to make a change to their itinerary, and any difference in price will be waived.
The company is also covering “eligible expenses,” which includes meals and hotels.
Expenses can be submitted on delta.com.
The U.S. Transportation Department is also asking people to check flightrights.gov for details on what airlines will do in the event of a delay or cancellation.
