SPOKANE, Wash. – Sean Armstrong is caught in a dispute with the City over a sky-high water bill, which he claimed is due to an over-reading from his water meter. Armstrong’s recent water bill surged to between $600 and $650 after, he alleged, his 20-year-old water meter recorded a usage of 15,900 gallons, nearly doubling his usual amount. “The total amount of water usage was 15,900… is what they came back and told us. Which is about $400 extra onto the bill,” Armstrong said. After replacing the water meter, the readings returned to normal. He and his fiance contacted Spokane Water Utilities to seek a resolution with the higher bill. They allege that representatives from the department told them there was no mistake, insisted there must be a leak on their property and that Armstrong owed the larger sum.Armstrong, a licensed plumber, inspected his property and found no leaks.”I tried to explain to ’em that I don’t have a leak,” Armstrong said.Despite presenting his findings, the City has allegedly refused to acknowledge the possibility that the 20-year-old meter malfunctioned.A spokesperson for the City told NonStop Local that the department tried to to reach out to Armstrong on Oct. 3 or 4.Armstrong, however, claimed he hasn’t received any contact from the department since Sept. 28.Although Armstrong states he can afford the higher charge, he continues to dispute the inflated bill in hopes of receiving a reimbursement.”I’m still waiting to hear back. And, it’s for an informal dispute. It’s not even a formal dispute. So I don’t even know what will happen,” Armstrong said.The City spokesperson said those who dispute claims can contact 311 or the Utility Billing Department.The City, when reached for comment, stated that specific information will not be provided until they can speak with Armstrong directly.There are some resources available for people who may struggle to pay their utility bills, such as the City’s UHelp Program or Spokane Neighborhood Action Partners’ (SNAP) water-assistance program.
